Your rights:

• We will treat you with respect and dignity
• We will deliver the services in your Help Plan
• We will protect your privacy and confidentiality
• We will communicate using your preferred way
• We trust the information you give us
• We respect your right to choose your supports
• We will give you access to the Five Good Friends App so you can see information about your Helpers and your supports.
• We have policy and procedures to deliver safe services
• We will seek regular feedback from you

Responsibilities – You will:

• Respect our workers right to work in a safe environment
• Treat our staff with respect. This includes no abuse, discrimination or harassment
• Not be rude or aggressive.
• Not let other people be rude or aggressive to our staff when in your home.
• Pay your fees and charges for the supports delivered to you
• Not ask or receive supports you do not have funds for
• Tell us if you have any questions or concerns