Your rights:
- We will treat you with respect and dignity
- We will deliver the services in your Help Plan
- We will protect your privacy and confidentiality
- We will communicate using your preferred way
- We trust the information you give us
- We respect your right to choose your supports
- We will give you access to the Five Good Friends App so you
can see information about your Helpers and your supports.
- We have policy and procedures to deliver safe services
- We will seek regular feedback from you
Responsibilities – You will:
- Respect our workers right to work in a safe environment
- Treat our staff with respect. This includes no abuse, discrimination or
harassment
- Not be rude or aggressive.
- Not let other people be rude or aggressive to our staff when in your home.
- Pay your fees and charges for the supports delivered to you
- Not ask or receive supports you do not have funds for
- Tell us if you have any questions or concerns